OPEN-SOURCE · ENTERPRISE-READY

One platform.
Every conversation.

VICIdial, FreePBX, AI voice agents and omnichannel CRM—engineered into one secure customer engagement platform.

FREEVICIdial licence
Unlimitedplatform users
Up to 80%lower operating cost*
Live operations
All systems operational
ACTIVE CALLS86↑ 12%
AGENTS ONLINE12592% ready
ANSWER RATE94.8%↑ 3.2%
Call volumeToday

Voice channels42 active · 18 queued

Healthy

AI agents24 conversations

Healthy

Secure deploymentCloud or on-premises

AI + HumanSeamless handover

THE COMPLETE PLATFORM

Built for every customer conversation.

From the first ring to the final resolution, every channel, agent and customer interaction works together.

CORE PLATFORM

VICIdial Contact Centre

Enterprise-grade inbound, outbound and predictive dialling with unlimited users and no software licence fee.

  • Real-time agent & campaign monitoring
  • Call recording, reports & lead management
  • Cloud or on-premises deployment
BUSINESS TELEPHONY

FreePBX Telephony

Flexible IP-PBX for extensions, SIP trunks, IVR, queues, conferencing and intelligent business call routing.

  • Multi-level IVR & auto-attendant
  • SIP extensions, queues & ring groups
  • Primary and backup trunk routing
CONVERSATIONAL AI

AI Voice Agent

Natural inbound and outbound customer conversations, connected to your business data and human support teams.

  • Multilingual voice conversations
  • CRM lookup and real-time updates
  • Seamless live-agent transfer
SECURE VERIFICATION

Voice OTP

Secure, time-limited one-time passwords delivered automatically through clear, trackable voice calls.

  • REST API activation
  • Retries and delivery status
  • Complete transaction audit logs
ORDER AUTOMATION

Sales Confirmation

Confirm orders, appointments and customer requests through DTMF or natural AI-powered conversations.

  • Dynamic order information
  • Confirm, reject or request assistance
  • Results returned directly to CRM
)))MASS COMMUNICATION

Voice Blast

Deliver campaigns, payment reminders, alerts and surveys to large customer lists with complete reporting.

  • Recorded or text-to-speech messages
  • Scheduled campaigns and retry rules
  • Press-to-connect with a live agent
ONE CUSTOMER. ONE COMPLETE VIEW.

True omnichannel.
No disconnected conversations.

Bring voice, email, tickets, messaging and social channels into one unified agent workspace—connected to a complete customer history.

01

Unified agent workspaceCustomer data, live interactions, notes and follow-ups on one screen.

02

Intelligent routingAssign every interaction by team, skill, priority or customer intent.

03

AI-powered automationSummarise, respond, update CRM and hand over with full context.

Unified customer timelineLIVE
SJ

Sarah JohnsonCustomer since 2024 · Priority

WhatsApp message received“I need help with my recent order.”10:42 AM

AI assistant respondedOrder identified · Support ticket created10:42 AM

Voice call connectedTransferred to agent with full context10:45 AM

CONNECTED CHANNELS
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CUSTOMIZED FOR YOUR BUSINESS

Turn every social conversation into a managed sales opportunity.

Capture Facebook, WhatsApp, Messenger, website and marketplace leads in one CRM. Automate promotions, price updates, follow-ups and order confirmations while your team controls every customer journey.

Explore custom solutions
Live lead pipeline+28% this month
FB

Facebook Lead AdAutomatically synced to CRM

New lead
WA

WhatsApp enquiryAutomatically synced to CRM

Qualified
WEB

Website cartAutomatically synced to CRM

Follow-up
IG

Social campaignAutomatically synced to CRM

Converted
CONNECTED BY DESIGN

Integrate with the tools you already use.

Secure REST APIs, real-time webhooks and custom workflows connect telephony with your complete business ecosystem.

CRMCustomer data
APIREST & webhooks
AI CLOUD
AGENT
ERPBusiness systems
n8nAutomation

CRM · ERP · E-commerce · Payment systems · Websites · Mobile apps · BI platforms · Custom applications

SIMPLE, TRANSPARENT PRICING

Enterprise capability.
Without enterprise licensing.

Start with exactly what you need. Scale users, channels and automation as your operation grows.

Physical Agent

RM 80/ agent / month

Cloud login · Inbound & outbound

Get started

Physical Outbound

RM 0.10/ minute

Detailed CDR · Pay per usage

Get started

AI Voice Outbound

RM 0.25/ minute

Automated customer conversations

Get started

VICIdial Installation

RM 2,500/ server

Free licence · Full configuration

Get started

* Starting rates. SIP carrier usage, phone numbers, servers, SST, support, custom CRM, API development and third-party integrations depend on requirements.

READY TO TRANSFORM YOUR CONTACT CENTRE?

Let's build your intelligent
customer engagement platform.

Request a personalised demo No obligation · Designed around your requirements
WA